| Вид документа | Інструкція з монтажу |
|---|---|
| Виробник | JCI |
| Код документа | nxe85-installation-and-upgrade-instructions |
| Група обладнання | NAE85 Network Automation Engine |
| Сторінок | 30 |
| Мова документа | англійська |
| Розмір файлу | 1.1 МБ |
Текст документа
NxE85 Installation and Upgrade Instructions
Code No. LIT-12011530
Software Release 9.0
Issued August 2017
Document Introduction.............................................................................................................2
Summary of Changes................................................................................................................2
NxE85 Installation and Upgrade Overview..............................................................................2
NxE85 Installation and Upgrade Prerequisites.......................................................................2
Software Prerequisites..............................................................................................................2
Detailed Procedures..................................................................................................................3
Setting Up the Computer for NxE85 Software..................................................................................3
Configuring Additional Network Cards..................................................................................................3
Setting up the Roles and Features for the Windows Server Operating System...................................7
Installing Microsoft .NET Framework 4.6.1.........................................................................................10
Installing or Upgrading an NxE85...................................................................................................13
Licensing the NxE85.........................................................................................................................19
Verifying and Maintaining the Software License...........................................................................24
Setting Time, Date, and Time Zone Control....................................................................................24
Modifying Security Policies to Prevent a Time Change from the OS..........................................25
Troubleshooting.......................................................................................................................26
Related Documentation...........................................................................................................27
NxE85 Technical Specifications.............................................................................................29
NxE85 Installation and Upgrade Instructions 1
Document Introduction
This document provides the detailed procedures for installing the NxE85 software on a new NAE85 or NIE85. In
addition, this document covers the steps for upgrading an existing NxE85 installation. Software prerequisites for
configuring your server-class operating system (OS) for NxE85 software installation are also provided.
Important: The NxE85 shuts down the software upon startup if you attempt to run the product unlicensed. Therefore,
we recommend that you allocate time to license your NxE85 immediately after you install it. See
Licensing the NxE85 for licensing information.
Summary of Changes
The following information is new or revised:
• Two operating systems are no longer supported: Windows® Server 2008 R2 Standard with SP1 and Windows
Server 2008 R2 Web with SP1.
• The NXE85 installation screens are updated for the new release. For details, see Installing or Upgrading an
NxE85.
• The NXE85 technical specifications table (Table 1) is updated for the new release.
NxE85 Installation and Upgrade Overview
The operating system on the computer that you want to use for Metasys software must have been installed on a
cleanly formatted hard disk. Do not use a computer that was upgraded from a previous version of Microsoft®
Windows® (for example, upgraded to Windows Server® 2012 R2 from Windows Server 2012). The Windows upgrade
process can leave behind files and registry settings that may adversely affect the installation of Metasys system
software. To verify, make sure a folder called WINDOWS.OLD does not exist on the hard disk. If the WINDOWS.OLD
folder is present, reinstall the operating system from its media, making sure you format the hard disk during operating
system installation. Before you reimage the computer, verify that you have all necessary software drivers.
Also, SCT cannot exist on the same computer as NxE85 software. You must uninstall SCT before you install the
NxE85 software.
The NxE85 software disc installs the Metasys system NAE85 or NIE85 software or upgrades an existing NAE85 or
NIE85 to the current software release. Carefully review the software prerequisites and OS setup before installation.
Make sure to follow the steps outlined in the Detailed Procedures section in the order they are listed to ensure a
successful installation or upgrade.
NxE85 Installation and Upgrade Prerequisites
To install or upgrade an NxE85, you need:
• a supported, dedicated server-class computer
• an NxE85 software disc
• a computer monitor, keyboard, and mouse (if the NxE85 does not have these devices already dedicated)
Software Prerequisites
The installation or upgrade of the NxE85 software requires one of the following 64-bit Windows server-class operating
systems:
• Windows Server® 2016
• Windows Server 2012 R2 with Update 1 (KB2919355)
• Windows Server 2012 (64-bit)
NxE85 Installation and Upgrade Instructions 2
• For any of the operating systems, NxE85 software requires the Microsoft .NET Framework 3.5 SP1 and Microsoft
.NET Framework 4.6.1 software components. Steps to install these components are covered under Detailed
Procedures.
• If you are using the Windows Server® 2012 R2 operating system and have not run Windows Update recently,
you may need to apply Update 1, which is a prerequisite for installing Microsoft .NET Framework 4.6.1. To obtain
this update, go to https://support.microsoft.com/en-us/kb/2919355.
• We strongly advise that you do not browse to the Metasys® Site Management Portal (SMP) UI from a computer
running a server-class operating system. By default, Windows® Internet Explorer® Enhanced Security
Configuration is enabled on server-class operating systems, and may block the Launcher download page from
which you install the Launcher application for access to the Site Management Portal. Open the SMP UI from a
computer that is not running a server-class OS.
Detailed Procedures
Setting Up the Computer for NxE85 Software
To install new NxE85 software, you must first prepare the NxE85 computer and configure your server-class operating
system. Follow the steps in the following sections:
• Configuring Additional Network Cards
• Setting up the Roles and Features for the Windows Server Operating System
• Installing Microsoft .NET Framework 4.6.1
Note: The NxE85 name and the computer name must match for proper functionality. You need to change the NxE85
name and computer name only on network applications that specify naming conventions for computers on
the network. Refer to the NxE85 Commissioning Guide (LIT-12011044) for information and procedures on
changing the NxE85 name and the computer name.
Configuring Additional Network Cards
You can install NxE85 software on a computer that has multiple network cards. If your computer has only one network
card, skip this section and go to Setting up the Roles and Features for the Windows Server Operating System. If
your computer has two or more network cards, follow the steps in this section to specify the network card used for
NxE85 software.
1. In Control Panel, select System and Security > System > Device Manager. If the User Account Control window
appears, click Continue or Yes. The Device Manager window appears.
2. Expand the Network Adapters item.
3. If only one physical network card is listed, skip this section and go to Setting up the Roles and Features for the
Windows Server Operating System.
If more than one physical network card is listed, go to the next step.
4. Close Device Manager. Return to Control Panel and click Network and Internet > Network and Sharing
Center > Change Adapter Settings. The Network Connections window appears.
Note: If the menu bar is not displayed on the Network Connections window, press the Alt key.
5. Click Advanced > Advanced Settings. The Advanced Settings window appears.
Note: If the menu bar does not appear, click Organize, then select Layout and then check Menu bar.
NxE85 Installation and Upgrade Instructions 3
Figure 1: Advanced Settings - Adapters and Bindings Tab
6. In the Connections list, click the network connection that the Metasys system uses. Use the arrow buttons to
move that connection to the top position. With the Adapters and Bindings tab selected, clear the Internet Protocol
Version 6 options if checked.
7. Click OK to save the change.
8. On the Network Connections window, right-click the network connection that the Metasys system uses, and
select Properties. The Local Area Connection Properties window appears.
NxE85 Installation and Upgrade Instructions 4
Figure 2: Properties for Local Area Connection - Networking Tab
9. Click Internet Protocol Version 4 (TCP/IPv4). Click Properties. The Internet Protocol Version 4 (TCP/IPv4)
Properties window appears.
NxE85 Installation and Upgrade Instructions 5
Figure 3: Internet Protocol Version 4 (TCP/IPv4) Properties - General Tab
10. Click Advanced. The Advanced TCP/IP Settings window appears.
NxE85 Installation and Upgrade Instructions 6
Figure 4: Advanced TCP/IP Settings _IP Settings Tab
11. Clear the Automatic metric check box (if selected) and specify 2 in the Interface metric field. Providing a low
Interface metric number to the computer ensures Metasys network traffic has the highest communication priority.
12. Click OK to save the changes.
13. Repeat steps 8 through 12 for the second (and each subsequent) active network card on the computer. However,
for the second (and each subsequent) active card, increment the Interface metric value by 1 for each card.
Following these steps ensures communication priority between the NxE85 and network engines.
14. Close all windows and go to Setting up the Roles and Features for the Windows Server Operating System.
Setting up the Roles and Features for the Windows Server Operating System
Before you install the NxE85 software on a Windows Server operating system, you must set up the roles and features
for the OS. These steps apply to Windows Server 2016, Windows Server 2012 R2, and Windows Server 2012.
1. On the Start screen, click Server Manager. The Server Manager window appears.
2. Click Manage > Add Roles and Features. The Add Roles and Features Wizard appears.
3. On the Before You Begin window, click Next. The Select installation type window appears.
4. Click Role-based or feature-based installation and then click Next. The Select destination server window
appears.
NxE85 Installation and Upgrade Instructions 7
5. Click Select a server from the server pool, and then click the server name to highlight it in the Server Pool.
Click Next. The Select server roles window appears.
6. Scroll down and click the Web Server (IIS) check box. The Add features that are required for Web Server
(IIS)? window appears.
7. Click Add Features, and then click Next in the Select server roles window. The Select features window
appears.
8. In the window, configure the features. See Table 1 for the options to select. Select only the options listed in
Table 1. All other options must remain cleared.
Table 1: Features Configuration for Windows Server Operating System
Category to Select Options to Select
.NET Framework 3.5 Features .NET Framework 3.5 (includes .NET 2.0 and 3.0)
HTTP Activation
Note: When you select HTTP Activation, a dependencies dialog
appears. Click Add Features.
.NET Framework 4.5 Features .NET Framework 4.5
ASP.NET 4.5
WCF Services
• HTTP Activation
• Message Queuing (MSMQ) Activation
• Named Pipe Activation
• TCP Activation
• TCP Port Sharing
Message Queuing Message Queuing Services
• Message Queuing Server
Remote Server Administration Tools SNMP Tools
SMB 1.0/CIFS File Sharing Support --
SNMP Service SNMP WMI Provider
User Interfaces and Infrastructure Graphical Management Tools and Infrastructure
Desktop Experience
Note: When you select Desktop Experience, a dependencies dialog
appears. Click Add Features.
Server Graphical Shell
Windows PowerShell Windows PowerShell 4.0
Windows PowerShell 2.0 Engine
Windows PowerShell ISE
Windows Process Activation Service Process Model
.NET Environment 3.5
Configuration APIs
WoW64 Support --
9. Click Next.
10. Click Next in the Web Server Role (IIS) window. The Select role services window appears.
NxE85 Installation and Upgrade Instructions 8
11. In the window, configure Role Services. See Table 2 for the options to select in each category. Select only the
options listed in Table 2. All other check boxes must be cleared.
Table 2: Role Services Configuration for Windows Server Operating System
Category to Select Options to Select
Common HTTP Features Default Document
Directory Browsing
HTTP Errors
Static Content
Health and Diagnostics HTTP Logging
Request Monitor
Performance Static Content Compression
Security Request Filtering
Windows Authentication
Application Development .NET Extensibility 3.5
.NET Extensibility 4.5
ASP.NET 3.5
Note: When you select ASP.NET 3.5, a dependencies dialog
appears. Click Add Features.
ASP.NET 4.5
ISAPI Extensions
ISAPI Filters
Management Tools IIS Management Console
IIS 6 Management Compatibility
• IIS 6 Metabase Compatibility
• IIS 6 Scripting Tools
Note: When you select IIS 6 Scripting Tools, a dependencies
dialog appears. Click Add Features.
• IIS 6 WMI Compatibility
IIS Management Scripts and Tools
12. Click Next. The Confirm installation selections window appears.
13. Click Install.
Note: If one or more of your installation selections is missing source files on the destination server, you receive
a warning message. Click Specify an alternate source path and manually enter the path.
14. After server configuration is complete, go to Installing Microsoft .NET Framework 4.6.1.
NxE85 Installation and Upgrade Instructions 9
Installing Microsoft .NET Framework 4.6.1
As a prerequisite step to installing NxE85 software, you must install the Microsoft .NET Framework 4.6.1 component.
This necessary component is not installed by the NxE85 software installer. The Microsoft .NET Framework 4.6.1
component is available on the product media or from this website: https://support.microsoft.com/en-us/kb/3102436.
1. Insert the NxE85 product media. Or download the .NET Framework 4.6.1 component for your particular Windows
operating system using the link above.
2. Using Windows File Explorer, browse to the following folder of the product media (or to the location where you
downloaded the installer):
OEM > Microsoft > DotNet Framework > v4.6.1
3. Double-click NDP461-KB3102436-x86-x64-AllOS-ENU.exe. The installation files are extracted and the Microsoft
.NET Framework 4.6.1 Setup dialog box appears.
Figure 5: Microsoft .NET Framework 4.6.1 Setup Screen
4. Click the box to accept the license terms, then click Install to begin. The program detects that several programs
are currently in use that must be closed for the installation to continue. To avoid a restart, we recommend you
allow these programs to close.
NxE85 Installation and Upgrade Instructions 10
Figure 6: Close Programs Request
5. Click Yes to allow the setup program to close the programs and continue. The progress screen appears. The
installation process takes several minutes to complete.
NxE85 Installation and Upgrade Instructions 11
Figure 7: Microsoft .NET Framework 4.6.1 Progress Screen
6. Click Finish when the Installation is Complete window appears. No computer restart is necessary unless prompted
by the setup program.
NxE85 Installation and Upgrade Instructions 12
Figure 8: Installation Complete
7. Go to Installing or Upgrading an NxE85 to begin NxE85 installation.
Installing or Upgrading an NxE85
Note: If the following message appears when you start NxE85 installation, you must manually install the Microsoft
.NET Framework 4.6.1 component. Follow the steps in Installing Microsoft .NET Framework 4.6.1, then come
back to this section.
Figure 9: Missing Microsoft .NET Framework 4.6.1 Component
1. Connect the computer monitor, keyboard, and mouse to the NxE85 (if these are not already connected), and
power on the NxE85 and computer monitor.
2. If you have only one network card, go to the next step. If you have two or more network cards, go to Configuring
Additional Network Cards for instructions before installing or upgrading the NxE85 software.
NxE85 Installation and Upgrade Instructions 13
3. Connect Port 1 to an active hub or switch to obtain a valid IP address.
4. If you are installing the NxE85, verify the roles and features for the OS are configured. See Setting up the Roles
and Features for the Windows Server Operating System for instructions.
5. If you are upgrading the NxE85, stop the Metasys III Device Manager service. To stop the Metasys III Device
Manager service:
a. Go to Start > Administrative Tools > Services.
b. In the Services window, right-click Metasys III Device Manager and click Stop.
6. Insert the NxE85 disc into the NxE85 computer’s disk drive.
7. In the Windows UI, locate the disk drive and navigate to the NxE85 folder.
8. In the NxE85 folder, navigate to and click the setup.exe file to start the InstallShield® Wizard.
9. If the setup detects a previous version of the NxE85 software, the NxE85 Upgrade Question screen appears
(Figure 10). Click Yes to continue.
Figure 10: NxE85 Upgrade Question
10. If you are upgrading your NxE85 to a new major release (such as from Release 8.0 to Release 9.0), the remove
license keys prompt appears (Figure 11). An upgrade to a major release requires you to re-license your software.
Click Yes to remove the license keys and proceed with the upgrade.
Figure 11: Remove License Keys
11. After the InstallShield Wizard preparation is complete, click Next in the wizard welcome screen (Figure 12).
NxE85 Installation and Upgrade Instructions 14
Figure 12: NxE85 Wizard Welcome Screen
The Select Network Interface Card screen appears (Figure 13).
12. In the Available Network Interface Cards list, select the network interface card you that intend to use for the
Metasys system (Figure 13).
NxE85 Installation and Upgrade Instructions 15
Notes:
• If the network interface card is disabled, it does not appear in the list.
• If the drop-down box lists multiple network cards, make sure you select the card that you configured with
Interface Metric=1 in Configuring Additional Network Cards.
Figure 13: Select Network Interface Card Screen
13. Click Next to continue. The Ready to Install the Program screen appears (Figure 14).
14. In the Ready to Install the Program screen (Figure 14), click Install to begin the installation. A progress
indicator bar appears.
NxE85 Installation and Upgrade Instructions 16
Figure 14: Ready to Install the Program Screen
15. When the InstallShield Wizard Completed screen appears (Figure 15), click Finish to exit the wizard.
NxE85 Installation and Upgrade Instructions 17
Figure 15: InstallShield Wizard Completed Screen
16. Use the ChangeModel utility to configure the software as an NAE85. Refer to the ToggleTunnel and ChangeModel
Technical Bulletin (LIT-12011531) for information and procedure on changing NxE85 models. If you intend to
use the NxE85 software as an NIE85, no model change is necessary; go to the next step.
17. When prompted to restart the server, click No.
Figure 16: Restart Screen
Note: You do not need to restart the server until after you license the NxE85.
18. Go to Licensing the NxE85 and follow the instructions for licensing.
Important: You must license your NxE85 software after installation. Otherwise, the software automatically
shuts down.
NxE85 Installation and Upgrade Instructions 18
Licensing the NxE85
You must license the NxE85 when you install new NxE85 software at any release. You must re-license the NxE85
after a major upgrade (for example, Release 8.0 to Release 9.0). You can continue using the same license if you
are upgrading to a minor release (for example, Release 8.0 to Release 8.1). To verify whether your software is
licensed, see Verifying and Maintaining the Software License.
The Metasys system checks for an active license at startup. If an active license is not found, the NxE85 software,
Ethernet, and trunk communications to the Metasys system automatically shut down. If you try to log in to the SMP
after the NxE85 software has shut down, a message appears indicating that the product is not licensed (Figure 17).
You must license the NxE85 software by using License Activator, and then restart the computer in order for the
Metasys system to operate.
Note: All system-generated warnings and error messages related to licensing are logged at Control Panel >
System and Security > Administrative Tools > Event Viewer > Applications and Services Logs >
NXE8500 Log.
Figure 17: Product Not Licensed
To license your NxE85, follow these instructions:
1. On the Start menu, go to All Programs > Johnson Controls > Metasys > License Activator. (If you are using
Windows Server 2012 R2 or Windows Server 2012, type License Activator on the Start screen, then select
License Activator from the Apps results.) The License Activator window appears (Figure 18).
NxE85 Installation and Upgrade Instructions 19
Figure 18: License Activator
2. Click Activate to open the Activate License dialog box (Figure 19). You need to provide the site code listed here
when requesting a site key.
Figure 19: Activate License Dialog Box
3. Obtain a site key in one of the following ways:
• For a site in North America, Asia, the Middle East, or Latin America, contact Johnson Controls Product
Sales in North America at 1-414-524-7906 or 1-800-333-2222, extension 7906, during North American
business hours (Monday through Friday, 7:30 a.m. to 4:15 p.m. CST) or email them at
software.manufacturing@jci.com. Provide the following information:
- the product serial number from the software disc. (If you purchased upgrade software [MS-15KUPG-x],
provide this serial number.)
- the project name
- the object count limit that you selected at the time of purchase (either 10,000 objects, or 25,000 objects
if you purchased the 15,000 object upgrade)
- the site code from the License Activator
• For a site in North America outside of North American business hours, go to the Johnson Controls Site
Key Generator site at http://LicenseKeyGenerator:8080 (Figure 20). You must be on the Johnson Controls
NxE85 Installation and Upgrade Instructions 20
network in order to access this site. After you accept the Site Usage Terms and Agreement, enter your
information in each of the fields. Some of the fields are pre-filled from your Johnson Controls user profile.
Select an option from License Details, and then select the product and options to license. (If you are making
a correction to a previously issued license, select Correction to an Issued License in the License Details
section.) Click Generate and your site key appears in the Site Key field.
Figure 20: North American Site Key Generator
Note: Use the North American Site Key Generator site only in North America and only outside of North
American business hours when you cannot reach Johnson Controls Product Sales.
NxE85 Installation and Upgrade Instructions 21
• For a site in Europe during European business hours (Monday through Friday, 8:00 a.m. to 6:00 p.m.
CET), contact Johnson Controls Customer Service Centre by emailing SW.Authorize@jci.com or faxing a
typed request to +49 201 244 434. Provide the following information:
- end user company name
- site address (street, city, postal code, and country)
- AOMS order number
- site code number from the License Activator
- project, building, or room (needed for large sites only)
- item code of software to be authorized (needed for large sites only)
• For a site in Europe outside of European business hours, go to the Johnson Controls Site Key Generator
site at http://LicenseKeyGenerator:8081 (Figure 21). You must be on the Johnson Controls network in
order to access this site. After you accept the Site Usage Terms and Agreement, enter your information
in each of the fields. Some of the fields are pre-filled from your Johnson Controls user profile. Select an option
from License Details, and then select the product and options to license. (If you are making a correction to
a previously issued license, select Correction to an Issued License in the License Details section.) Click
Generate and your site key appears in the Site Key field.
NxE85 Installation and Upgrade Instructions 22
Figure 21: European Site Key Generator
Note: Use the European Site Key Generator site only in Europe and only outside of European business
hours when you cannot reach Johnson Controls Customer Service Centre.
4. Return to the Activate License dialog box (Figure 19) and enter your site key.
5. Click Activate. The license status in the License Activator window (Figure 18) changes from Not licensed to
Licensed.
6. In the License Activator window, click View. Verify that you have selected the correct licensing option.
If you have not selected the correct option, click Remove in the License Activator window. Remove the incorrect
license, restart the NxE85 computer, and return to Step 1 to repeat the licensing process.
7. Restart the NxE85 computer for the system to recognize the active license.
NxE85 Installation and Upgrade Instructions 23
Verifying and Maintaining the Software License
You must have an active, valid license in order for the NxE85 to be fully functional. Figure 22 provides an overview
of how Metasys licensing operates.
Figure 22: Licensing Flowchart
To verify that the NxE85 has an active license, type License Activator in the Search box of the Start screen, then
select License Activator from the Apps results. If Not licensed appears in the dialog box, go to Licensing the
NxE85 and follow the directions in that section to activate your license.
During NxE85 operation, the Metasys system periodically checks the product license. If the license is deactivated
or becomes invalid, the NxE85 software continues to run, but displays a warning message every 10 minutes to
indicate that the product license is either inactive or invalid.
For your license to remain valid, the object count of the NxE85 must stay within the object count limit (either 10,000
objects, or 25,000 objects if you purchased the 15,000 object upgrade). If you go over your object limit, a warning
message appears in the Metasys SMP UI. You also receive a warning message if you download an archive database
from SCT that exceeds your object count limit. Warning messages appear every 10 minutes until you delete enough
objects to return within your limit or purchase an upgrade.
Note: To check the object count at any time, see the Object Count field on the Diagnostic tab of the NxE85.
Setting Time, Date, and Time Zone Control
You must perform all changes to the time, date, or time zone through the SMP UI, not through the Windows Date
and Time UI. Refer to the NAE Commissioning Guide (LIT-1201519) for information on setting time, date, and time
zone control.
NxE85 Installation and Upgrade Instructions 24
Modifying Security Policies to Prevent a Time Change from the OS
1. Type Local Security Policy in the Search box of the Start screen, then click Local Security Policy in the Apps
results.
2. In the left pane, click Local Policies > User Rights Assignment.
3. In the right pane, double-click Change the system time. The Change the system time Properties window
appears.
4. Hold down the Ctrl key and click each user and group shown in the window except LOCAL SERVICE.
5. Click Remove.
6. Click OK to close the window and return to the User Rights Assignment.
7. Double-click Change the time zone. The Change the system time Properties window appears.
8. Hold down the Ctrl key and click every user and group shown in the window except LOCAL SERVICE.
9. Click Remove.
10. Click OK to close the window.
Note: An administrator can add users and groups at a different time, if needed.
NxE85 Installation and Upgrade Instructions 25
Troubleshooting
See Table 3 for troubleshooting information.
Table 3: Troubleshooting
Problem Solution
The following error message appears You must install the Microsoft .NET Framework 4.6.1 component before you can
when you begin installing NxE85 install NxE85 software. See Installing Microsoft .NET Framework 4.6.1 for the required
software: steps.
Metasys NxE85 requires
Microsoft .Net Framework 4.6.1
or newer. Please update your
.NET Framework and run this
setup again.
You receive the following error Metasys SCT is installed on the computer. Click OK, and uninstall SCT on the
message when installing an NxE85: computer. Once the SCT is uninstalled, follow the steps in Installing or Upgrading an
Figure 23: SCT Error Message NxE85 to install the NxE85.
The following message appears when Activate the site key for the NxE85 by using the License Activator, and then restart
you try to log in to an NxE85: the NxE85 computer. For details, see Licensing the NxE85.
Login failed: This product is
not licensed.
Action Required: License and
restart this product.
The following message appears when Your license has been deactivated. Reactivate the site key for the NxE85 by using
you are logged in to an NxE85: the License Activator, and then restart the NxE85 computer. For details, see Licensing
the NxE85.
This product is not licensed.
Action Required: License and
restart this product.
The following message appears when Do one of the following:
you are logged in to an NxE85:
• Delete objects until you are within your licensed limit. (The number of objects is
This product exceeds the listed in the Object Count field on the Diagnostic tab of the NxE85 in the SMP
licensed object count limit. UI.)
Action Required: Delete objects • If you have a license for 10,000 objects, purchase the 15,000 object upgrade.
or obtain a license that
supports more objects.
NxE85 Installation and Upgrade Instructions 26
Table 3: Troubleshooting
Problem Solution
You experience installation problems Error messages for installation problems are located here:
and would like to consult the error log.
C:\Users\<name_of_currently_logged_in_user>\AppData\Local
• NxEInstallLog.htm
You experience problems when Uninstall the previous version of NxE85 software. Follow these steps to resolve the
upgrading your NxE85. issue:
1. Uninstall existing NxE85 software.
2. Delete the following folder, including all of its contents:
C:\inetpub\wwwroot\MetasysIII
3. Delete the following folder, including all of its contents:
C:\Users\All Users\Johnson Controls\MetasysIII
4. Restart the computer.
5. Install the new NxE85 software.
6. License the software.
You are using a static IP address and A problem in Windows Server 2008 may have removed the default gateway address.
experience problems connecting to Follow these steps to resolve the issue:
devices outside of your current subnet.
1. Enter ipconfig in a command prompt.
2. Check that your default gateway address appears.
3. If the Default Gateway field is blank, install Microsoft Corporation Update for
Windows OS (KB973243).
4. When prompted, restart your computer.
During the upgrade procedure, the The device manager service could not be deleted during the installation. Click OK to
following error message appears and proceed with the installation. If you click OK and the upgrade does not progress,
the progress bar does not advance: continue with these steps:
Figure 24: Service Could Not Be 1. Go to the Windows Task Manager.
Deleted 2. On the Applications tab, click the NxE installation and then click End Task.
3. Uninstall the NxE software.
4. Install the NxE software.
Click OK to continue the installation.
During the upgrade from Release 3.0,
the following error message appears: Figure 25: Create Process Failed
CreateProcessAFailedfor:
C:\inetpub\wwwroot\MetasysIII
\WS\bin\DeviceManager.exe
/unregserver
Related Documentation
Table 4 provides a list of documents related to NxE85 software installation and upgrade.
NxE85 Installation and Upgrade Instructions 27
Table 4: NxE85 Installation and Upgrade Related Documentation
For Information On See Document
Features and Benefits of the NAE85 Network Automation Engine Product Bulletin (LIT-1201160)
Features and Benefits of the NIE85 Network Integration Engine Product Bulletin (LIT-1201537)
Complete Metasys Software Installation or Upgrade Metasys® Server Installation and Upgrade Instructions Wizard
Process (LIT-12012162)
1
Specific Configuration and Commissioning NxE85 Commissioning Guide (LIT-12011044)
Requirements and Detailed Procedures for NxE85s
General Configuration and Commissioning NAE Commissioning Guide (LIT-1201519)
Requirements and Detailed Procedures for NAEs
Using the ChangeModel Utility ToggleTunnel and ChangeModel Technical Bulletin (LIT-12011531)
1 Use the wizard to generate instructions specific to your system.
NxE85 Installation and Upgrade Instructions 28
NxE85 Technical Specifications
Table 5: NxE85 Software System Recommendations for Installation/Upgrade
Product Code Number MS-NXE85SW-0 Network Integration Engine Software for 10,000 objects (new projects
only software)
Recommended Computer Intel® Xeon® E5506, 2.13 GHz, 4 MB Cache
Platform
2 x 160 GB 7.2K SATA, 8.9 cm (3.5 in.) Cabled
3 Gbps, RAID 1 configuration with add-in SAS6/iR (SATA/SAS Controller)
Recommended Memory 8 GB RAM minimum
Hard Disk 160 GB minimum
Supported 64-bit Operating • Windows® Server® 2016 (64-bit)
Systems and Software • Windows® Server® 2012 R2 with Update 1 (64-bit)
• Windows® Server® 2012 (64-bit)
Note: Microsoft .NET Framework 3.5 Service Pack (SP) 1 and Microsoft .NET Framework
4.6.1 are required for any of the operating systems.
Supported Operating Systems Windows® 10 Pro and Enterprise Editions with Anniversary Update (version 1607) (64-bit)
for Metasys Client Computers
Windows® 8.1 Pro and Enterprise Editions with Update 1 (64-bit)
Windows® 7 Professional, Enterprise, and Ultimate Editions with SP1 (64-bit)
Windows® 7 Professional, Enterprise, and Ultimate Editions with SP1 (32-bit)
Apple® macOS® 10.12 Sierra
Apple® OS X® 10.11 El Capitan
Apple OS X 10.10 Yosemite
Note: Apple operating systems are supported for Metasys client computers only. Also, in
Apple OS X, you cannot view Graphics+ graphics in the Site Management Portal
UI.
Internal Optical Drive DVD ROM, SATA
Supported Web Browser Windows® Internet Explorer® 11.0.9600.18449 Update version 11.0.35 or later
Software for Metasys Site
Note: In Internet Explorer 11, select the Use Microsoft compatibility lists option, found
Management Portal Client
under Tools > Compatibility View Settings, to ensure that websites appear and
Computers
function correctly.
Google® Chrome™ version 54 or later
Apple® Safari® 10 or later
Other browsers, such as Mozilla® Firefox®, may also be used but are not fully supported.
Supported Virtual Environments Microsoft Hyper-V™, VMWare®
Network Communication Selectable Network Interface (if computer has multiple network cards, during NxE85
installation, select the network card that was configured for Metasys system use before
installation)
Ethernet network interface card 10/100/1000 Mbps (100 Mbps or better recommended)
Recommended Data Protection Uninterruptible power supply (UPS)
Smart-UPS SC 450VA, 280 W, 120 VAC input/output, NEMA 5-15R output connections,
OEM Part No. SC450RM1U
The performance specifications are nominal and conform to acceptable industry standard. For application at conditions
beyond these specifications, consult the local Johnson Controls office. Johnson Controls shall not be liable for
damages resulting from misapplication or misuse of its products.
NxE85 Installation and Upgrade Instructions 29
European Single Point of Contact: NA/SA Single Point of Contact: APAC Single Point of Contact:
JOHNSON CONTROLS JOHNSON CONTROLS JOHNSON CONTROLS
WESTENDHOF 3 507 E MICHIGAN ST C/O CONTROLS PRODUCT MANAGEMENT
45143 ESSEN MILWAUKEE WI 53202 NO. 22 BLOCK D NEW DISTRICT
GERMANY USA WUXI JIANGSU PROVINCE 214142
CHINA
Building Technologies & Solutions
507 E. Michigan Street, Milwaukee, WI 53202
Metasys® and Johnson Controls® are registered trademarks of Johnson Controls.
All other marks herein are the marks of their respective owners.© 2017 Johnson Controls
Published in U.S.A. www.johnsoncontrols.com
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